Sep 28th 2021

​ Latest Update from Philips Respironics' on CPAP Machines

The Philips Respironics CPAP Machines Recall has impacted many of our GoCPAP customers. Our goal is to keep you informed on all updates as they become available. Here is the latest letter from Philips Respironics regarding the recalled CPAP machines.

The company expects to repair or replace all defective devices within 12 months. Additional details regarding clinical insights for physician guidance, repair and replace timeline, and increasing machine manufacturing are discussed in the letter.

Since Philips Respironics’ announced the recall of the machines in June, the recommendation for users is to STOP using these units immediately. This resulted in a high volume of CPAP machine purchases. At the same time, people that qualified for a replacement through their insurance claimed a replacement and others were able to obtain a loaned machine. This led to a low inventory of CPAP machines across the United States.

For the last few months, GoCPAP has made every effort to have machines available for purchase and we have kept our prices as low as possible. Our goal is to help people that are out of options find a CPAP machine that may be used now as they wait for Philips Respironics’ to offer a replacement.

Your Next Steps

While you're waiting for a response regarding the repair or replacement option for your machine, here are some next steps you can take.

1. Register Your Affected Device

This helps verify that it’s an active device and active patient. Please visit www.philips.com/src-update or call 1-877-907-7508.

2. Contact Your Insurance Company

Your insurance company may cover the cost of a new machine, contact them to find out. Then you can order your replacement machine and submit a request for reimbursement to cover the out-of-pocket costs (excluding Medicare beneficiaries).

3. Review Machine Replacement Options

Recommended Machine Option: Luna II Auto CPAP Machine with Humidifier

• GoCPAP.com recommends the Luna II Auto CPAP Machine with Humidifier as a replacement option due to its main features and benefits.
  • Uses Wi-Fi or Cellular Connection to Share Therapy Data (if Desired)
  • Crystal Clear LCD Display
  • Integrated Heated Humidifier
  • Easy Access to Your Data Using Convenient QR Code
  • 60-Minute Ramp Time
  • Automatically Adjusting Pressure
  • Reslex® Expiratory Pressure Relief
  • Auto Start and Mask Leak Alerts

Your Ongoing Source for Information

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